Conditions d’utilisation

TERMS OF SERVICE

OVERVIEW

This website is operated by Thats A Deal. Throughout the site, the terms "we", "us" and "our" refer to Thats A Deal. We offer this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following Terms of Service ("Terms"), including those additional terms, conditions, and policies referenced herein. These Terms apply to all users of the site, including browsers, customers, vendors, and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all terms and conditions, you may not access the website or use any services.

We reserve the right to update or replace any part of these Terms at any time by posting changes to our website. It is your responsibility to check this page periodically. Continued use of the site following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.

SECTION 1 — NATURE OF GOODS: LIQUIDATION MERCHANDISE

Please read this section carefully. It defines the fundamental nature of all products sold on this site.

All products sold by Thats A Deal are liquidation, overstock, open-box, shelf-pull, or customer-returned merchandise sourced from manufacturers, retailers, and distributors. As such:

Products are sold strictly AS-IS. No implied warranties of merchantability or fitness for a particular purpose apply unless expressly stated.
Condition is disclosed at the time of listing using our product grading system (see Section 5). It is your responsibility to read and understand the condition grade before purchasing.
Original packaging, accessories, manuals, and cables may be missing or incomplete unless explicitly stated in the product listing.
Cosmetic imperfections such as scratches, scuffs, dents, or blemishes are expected on open-box and returned goods and do not constitute grounds for a return unless they were not disclosed in the listing.
By completing a purchase, you acknowledge and accept the liquidation nature of the goods.

SECTION 2 — ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your province or state of residence. You may not use our products for any illegal or unauthorized purpose, nor may you violate any laws in your jurisdiction in the use of the Service. A breach of any Term will result in immediate termination of your Services.

SECTION 3 — GENERAL CONDITIONS

We reserve the right to refuse service to anyone, for any reason, at any time. Credit card information is always encrypted during transfer. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service without express written permission from us.

SECTION 4 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We make every effort to accurately describe product condition, contents, and specifications in our listings. However, given the nature of liquidation merchandise:

Product descriptions are based on available information at the time of listing and may not be exhaustive.
Images may be stock/manufacturer photos and may not represent the exact unit you receive.
We are not responsible for minor discrepancies between listing descriptions and received items that fall within the disclosed condition grade.
We reserve the right to correct any errors, inaccuracies, or omissions and to cancel orders where pricing or listing errors have occurred, with full refund to the customer.

SECTION 5 — PRODUCT CONDITIONS

Every item is assigned one of the following conditions, which is shown on the product listing:

New: Brand-new and unused in its original packaging, exactly as it left the manufacturer.
Open Box: Opened but barely used, typically a customer return, display unit, or repackaged item. It is fully tested and functional, but may have light cosmetic marks, damaged or missing original packaging, and occasionally a missing accessory. Anything notable is disclosed in the listing.
Refurbished: Previously used or returned, then professionally inspected, repaired where needed, cleaned, and restored to full working order. It may show some cosmetic wear consistent with prior use, but is tested to perform as intended.

It is your responsibility to review the condition before purchasing. Cosmetic wear consistent with the disclosed condition is not grounds for return.

SECTION 6 — PRICING AND ORDER MODIFICATIONS

Prices for our products are subject to change without notice. We reserve the right to:

Modify or discontinue any product or service at any time without notice.
Limit quantities sold per person, per household, or per order.
Refuse or cancel any order at our sole discretion, including orders that appear to be placed by resellers or distributors.
Cancel orders where a pricing error has occurred, with full refund issued to the customer.

We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.

SECTION 7 — RETURN AND REFUND POLICY

Given the liquidation nature of our inventory, our return policy is strictly enforced. By purchasing from us, you agree to the following:

7.1 Return Window

We accept returns within 7 days of the delivery date. Requests made after 7 days will not be accepted under any circumstances.

7.2 Eligible Returns

Returns are accepted only under the following conditions:

The item arrived Dead on Arrival (DOA) — non-functional upon receipt.
The item received is materially different from what was described in the listing (wrong item, wrong model, undisclosed major defect beyond the stated condition grade).

7.3 Non-Eligible Returns

The following are not grounds for return:

Buyer's remorse or change of mind.
Cosmetic wear consistent with the disclosed condition grade.
Missing accessories, packaging, or manuals that were noted as absent in the listing.
Incompatibility with other devices or software not disclosed at time of sale.
Items listed as Final Sale, Clearance, For Parts, or Non-Functional.

7.4 Restocking Fee

All eligible returns are subject to a 15% restocking fee, deducted from the refund amount.

7.5 Return Shipping

Customer is responsible for return shipping costs unless the item was DOA or the wrong item was sent.
In cases of DOA or wrong item, we will provide a prepaid return shipping label.
Original shipping charges are non-refundable.

7.6 Documentation Requirement

To initiate a return for a DOA or wrong item claim, you must:

Contact us at contact@thatsadeal.ca within 48 hours of delivery.
Provide clear photographs or video of the item, packaging, and any visible damage or defect.
Retain all original packaging until the return is resolved.

Failure to provide documentation within 48 hours of delivery may result in denial of the return claim.

7.7 Return Process

To start a return, contact us at [your email]. Items sent back without prior authorization will not be accepted and will not be refunded.

7.8 Refunds

Once we receive and inspect your return, we will notify you of approval or denial. If approved, your refund (minus restocking fee and original shipping) will be processed to your original payment method within 5–10 business days.

7.9 Final Sale Items

The following are always final sale with no returns or exchanges:

All Clearance items
All "For Parts / Non-Functional" items
Personal care and hygiene products
Cooking and kitchen appliances
Any item explicitly marked Final Sale in the listing

SECTION 8 — WARRANTY

Unless explicitly stated otherwise in a product listing:

Products sold by Thats A Deal carry no manufacturer warranty and no implied warranty.
Where a listing states a warranty period (e.g., "90-Day Warranty"), that warranty is provided by Thats A Deal and covers functional defects only — not cosmetic wear, accidental damage, or user-caused damage.
Warranty claims must be initiated by contacting us at contact@thatsadeal.ca within the stated warranty period.

SECTION 9 — FRAUD AND MISUSE PREVENTION

Due to the nature of liquidation goods, we actively monitor for return fraud and misuse. We reserve the right to deny returns, block accounts, and pursue legal remedies in cases of:

Returning a different item than what was purchased (product switching).
Falsely claiming an item is DOA or damaged.
Excessive return patterns inconsistent with normal buyer behaviour.
Chargebacks filed without first contacting us for resolution.

We reserve the right to refuse future service to any customer found to be engaging in return fraud or abuse.

SECTION 10 — ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account and billing information so that we can complete your transactions and contact you as needed.

SECTION 11 — THIRD-PARTY LINKS

Certain content or services available via our site may include materials from third parties. We are not responsible for third-party content, products, or websites and will have no liability for any harm or damages related to third-party transactions. Please review third-party policies carefully before engaging with them.

SECTION 12 — PROHIBITED USES

You are prohibited from using the site or its content for any unlawful purpose; to violate any regulations, rules, or laws; to infringe upon intellectual property rights; to submit false or misleading information; to upload viruses or malicious code; to collect personal information of others; to spam or phish; or to interfere with the security of the Service. We reserve the right to terminate your access for violating any prohibited use.

SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Service and all products are provided "as is" and "as available" without warranties of any kind, either express or implied, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

To the fullest extent permitted by law, [Your Store Name], its directors, officers, employees, affiliates, agents, contractors, suppliers, and service providers shall not be liable for any indirect, incidental, punitive, special, or consequential damages of any kind, including lost profits, lost revenue, loss of data, or replacement costs, arising from your use of the Service or any products purchased through it.

Where provincial or state law does not permit the exclusion of certain warranties or limitation of liability, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 — INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Thats A Deal and its affiliates, officers, directors, agents, contractors, licensors, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these Terms or your violation of any law or the rights of a third party.

SECTION 15 — SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be enforced to the fullest extent permitted by law, and the remainder of the Terms shall remain in full force and effect.

SECTION 16 — TERMINATION

These Terms are effective unless terminated by either party. We may terminate this agreement at any time without notice if you fail to comply with any term herein. You will remain liable for all amounts due up to and including the date of termination.

SECTION 17 — GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of [Your Province], Canada, without regard to conflict of law principles.

SECTION 18 — ENTIRE AGREEMENT

These Terms, together with any policies posted on this site, constitute the entire agreement between you and us regarding your use of the Service, and supersede all prior agreements and communications.

SECTION 19 — CHANGES TO TERMS OF SERVICE

We reserve the right to update or replace these Terms at any time. Changes are effective upon posting to this page. Your continued use of the site constitutes acceptance of the updated Terms.

SECTION 20 — CONTACT INFORMATION

Questions about these Terms of Service should be directed to:

Thats A Deal Email: contact@thatsadeal.ca Phone: +1 (647) 965-6659 Address: 3-120 Finchdene Square, Scarborough, Ontario, M1X1A9