SHIPPING POLICY

Overview

Thank you for shopping with Thats A Deal. We are a Canadian liquidation retailer shipping exclusively within Canada. Please read our shipping policy carefully before placing your order.

All orders are fulfilled from our warehouse located at: 3-120 Finchdene Sq, Scarborough, Ontario, M1X 1A9, Canada

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Shipping Destinations

We currently ship to all provinces and territories within Canada only. We do not ship internationally or to the United States at this time.

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Shipping Options & Rates

We offer two shipping options at checkout via Canada Post:

Free Standard Shipping is available on all orders of $99.00 or more (before taxes). Free shipping is applied automatically at checkout.

Note: Delivery timeframes are estimates provided by Canada Post and are not guaranteed. Remote areas, rural addresses, and Northern Canada may experience longer delivery times.

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Order Processing Time

• Orders are typically processed and dispatched within 1–2 business days of payment confirmation.
• Orders placed on weekends or holidays will be processed on the next business day.
• During high-volume periods (sales events, holidays), processing may take up to 3 business days.
• You will receive a shipping confirmation email with your Canada Post tracking number once your order has been dispatched.

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Tracking Your Order

All shipments include Canada Post tracking. Once your order ships, you will receive an email with your tracking number. You can track your package at canadapost.ca.

Please allow up to 24 hours for tracking information to update after you receive your shipping confirmation email.

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Delivery Issues

Delayed Shipments Canada Post delays are outside our control. If your order has not arrived within 10 business days of your shipping confirmation (for Standard) or 5 business days (for Express), please contact us at [your email] and we will investigate with Canada Post on your behalf.

Lost Packages If Canada Post confirms a package as lost, we will work with you to resolve the issue, which may include a replacement or refund at our discretion. We are not liable for packages confirmed as delivered by Canada Post but not received — please ensure your shipping address is accurate and accessible.

Undeliverable / Returned Packages If a package is returned to us due to an incorrect address, failed delivery attempts, or unclaimed parcels:

• We will contact you to arrange re-shipment at your cost.
• If you choose not to have the order re-shipped, a refund will be issued minus the original shipping cost and a 15% restocking fee.

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Damaged in Transit

If your order arrives damaged:

1. Photograph the outer packaging and the damaged item immediately before opening further.
2. Contact us at contact@thatsadeal.ca within 48 hours of delivery with photos.
3. We will file a claim with Canada Post and work to resolve the issue promptly.

Damaged-in-transit claims reported after 48 hours may not be eligible for resolution.

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Large & Heavy Items (TVs and Oversized Products)

Certain large or heavy items (such as TVs) may be subject to additional shipping fees or may not be eligible for standard shipping rates. Any additional shipping costs will be clearly noted in the product listing and calculated at checkout.

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P.O. Boxes & Remote Addresses

We can ship to P.O. boxes via Canada Post Standard Shipping. Express shipping may not be available to all P.O. box addresses. Remote and rural areas may incur additional transit time beyond the estimates above.

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Important Notes

• Shipping costs are non-refundable except in cases where the wrong item was sent or the item arrived DOA.
• We are not responsible for delays caused by Canada Post, weather, customs, or other circumstances beyond our control.
• Ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly entered addresses.
• All orders are subject to our [Return & Refund Policy].

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Contact Us

For any shipping-related questions, please reach out to us:

Email: contact@thatsadeal.ca Phone: +1 (647) 965-6659 Hours: 9AM - 5PM EST